You can submit a booking request via our website. After providing your itinerary, we will arrange a vehicle and send confirmation. Custom itineraries are available via customer support (additional fees may apply).
Your booking is confirmed only after we have received your payment.
We recommend booking at least 48 hours in advance. During peak seasons, 3–5 days is recommended.
We will try our best, but availability is not guaranteed.
We support credit cards (Stripe), PayPal, and WeChat transfers.
Yes. The remaining balance must be paid in cash (JPY) to the driver on the service day.
Payments are usually settled in Japanese Yen (JPY). Exchange rates and fees may apply.
The driver will contact you via phone or messaging apps before the service. Please ensure your contact details are valid.
Meeting points vary depending on the booking. Details will be provided, but please follow the driver's instructions.
Drivers will wait during free waiting time (90 min airport pickup, 30 min others). Extra charges may apply afterward.
Pickup time will be adjusted based on actual arrival. Please inform us promptly.
Please contact us as soon as possible. We will assist based on the situation (subject to cancellation policy).
It depends on the vehicle type. Please refer to vehicle details.
Available for some vehicles. Please request in advance (additional fees may apply).
Yes, but it must be arranged in advance and may incur extra charges.
We support Chinese, Japanese, and English, depending on driver availability.
Yes, all listed prices include tolls and parking fees.